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01
How should I store an unused lithium ion battery pack?
A: Unused battery packs should be stored in a dry, cool, and ventilated place, avoiding direct sunlight and high temperatures. The storage temperature of the battery pack should be within the recommended range to maintain its performance and safety.
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02
How do I correctly install the low voltage lithium battery?
A: Ensure the installation location is dry, ventilated, and away from fire and heat sources. Follow the instructions in the product manual to securely fix the battery pack to the wall using the provided mounting brackets or brackets. Ensure the installation is firm to prevent shaking or loosening.
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03
If your products have CE certificated?
A: Sure, our products have sold to many foreign countries countries and our products have been approved by local rules and test very good function.
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04
Could you offer Form A or C/O ?
A: No problem. We can prepare relative documents to origin affairs office or other office to apply for related certificates for free.
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05
Tell me the standard of package?
A: We use strong wooden case for protection.
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06
Do you test all your goods before delivery?
A: Yes, all our products have been tested before delivery.
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07
Can you OEM and ODM Service?
A: Yes, we can provide free OEM Service, and ODM Service. We can design the packaging and logo according to your requirements.
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08
What could you purchase from us?
A: Residential energy storage battery, Residential stackable energy storage battery, residential wall-mounted energy storage battery,C&I utility scale energy storage system, C&I container energy storage system, brand inverter and so on.
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09
Compatible brands of the Inverter?
A: Most mainstream Inverters are compatible with our system.
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010
Warranty and normal life cycle of the battery?
A: 5 years warranty, Battery life cycle is more than 6000 times under normal circumstances.If the battery is charge and discharged once a day, the life span for the battery is more than 15 years.
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011
What about your production time?
A: It usually takes about 15 to 20 days. If our batteries are in stock, they can be shipped immediately without waiting.
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012
Shipping and delivery?
A: Please inform us about the quantity and delivery address in order to calculate the exact shipping fee ;The delivery is usually within 15-30 days, but it can vary based on quantity and other conditions.
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013
Factory or Trading?
A: We are the manufacturer specializing in lithium ion battery over 10 years.
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014
Do you have any MOQ limit?
A: Yes. In general, MOQ is 1 set.